ko77 Privacy Policy
Your personal information is our highest priority. This policy clearly explains how ko77 collects, uses, and keeps your information secure.
Introduction and Scope
This privacy policy ("Policy") applies to all users of the ko77 platform. When you use the ko77 website, mobile version, or any related services, the terms described in this policy automatically apply to you.
Purpose of the Policy
The main purpose of this policy is to transparently inform you about what types of information ko77 collects, how that information is used, who it may be shared with, and what steps are taken to keep your information secure. We believe that transparency in data handling is the foundation of a trusted relationship.
Who This Policy Is For
This policy applies to registered members of ko77, potential new users, and anyone who browses our website. If you do not agree with the terms of this policy, we ask that you refrain from using our services.
Information We Collect
ko77 collects the following types of information to provide services, ensure security, and improve the user experience.
Personal Identity Information
- Full name and date of birth
- Email address
- Copy of national ID card or passport (for identity verification)
- Residential address
- Any information you provide yourself
Financial Information
- bKash, Nagad, or Rocket account number
- Transaction history and records
- Deposit and withdrawal details
- Balance and bonus information
Technical Information
- IP address and device type
- Browser information and operating system
- Time and date of use
- Cookie and session data
- Page views and navigation patterns
Purpose of Data Use
ko77 uses collected information only for the specific purposes listed below. We never sell your information to third parties.
- Account Management: To create, verify, and maintain your account, and to provide services in accordance with the privacy policy.
- Financial Transaction Processing: Your financial information is processed to manage deposits, withdrawals, and bonuses.
- Identity Verification (KYC): Your identity is verified to meet legal requirements and to prevent fraud.
- Customer Support: To respond to your complaints and questions, and to provide assistance through live chat.
- Security Assurance: To prevent unauthorized access, fraud, and other security threats.
- Responsible Gaming: To monitor your gaming behavior and provide support when needed, and to identify problematic behavior.
- Service Improvement: To analyze the user experience and further improve our platform and add new features.
- Communication: To send important service-related updates, security alerts, and promotional information.
Data Security and Protection
ko77 treats the protection of your personal information as a top priority. We use industry-standard security methods that protect your information from unauthorized access, modification, or disclosure.
🔐 SSL Encryption
Our entire website is secured with SSL (Secure Sockets Layer) encryption. All data transferred between your browser and our servers remains fully encrypted, making it impossible for third parties to intercept or read.
🛡️ Data Storage Security
Your information is stored on secure, encrypted servers. Access to our database is strictly controlled and only authorized staff can access information for specific purposes. Regular security audits are conducted.
🔑 Password Protection
Your password is stored using a strong hashing algorithm. No member of our staff can ever view or know your password. If you notice any suspicious activity, change your password immediately.
🔍 Fair Play and Fraud Prevention
We use automated systems to monitor suspicious activity. This system detects money laundering, multiple accounts, and other irregular behavior to protect the interests of all users.
Data Sharing and Disclosure
ko77 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
Service Provider Partners
We work with trusted third parties to provide specific services such as payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer support. These partners are bound by strict confidentiality agreements and receive only the minimum information necessary.
Legal Obligations
We may disclose information if required to comply with a court order, a lawful request from a law enforcement agency, or applicable legal requirements. In such cases, only the minimum necessary information is provided.
Business Transfers
In the event of a merger, acquisition, or asset sale involving ko77, user information may be transferred. In such cases, we will notify users in advance and inform them of the new policy.
With Your Consent
Outside of the cases described above, we will obtain your explicit consent directly before disclosing your personal information in any other situation. You may withdraw this consent at any time.
Cookies and Tracking Technology
ko77 uses cookies and similar technologies to improve your browsing experience and maintain service quality.
Essential Cookies
These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, verify security, and remember your preferences. These cookies cannot be disabled.
Analytics Cookies
These cookies help us understand how users interact with our site. By analyzing page views, session duration, and user behavior, we improve the quality of our service.
Functional Cookies
These cookies help remember your language preferences, location settings, and other personalized features. They make your browsing experience more convenient.
Cookie Controls
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some website functionality to not work properly. Most modern browsers provide guidance on managing cookies.
Your Rights
As a user of ko77, you have the following rights regarding your own information. To exercise these rights, please contact our support team.
Right to Access Information
You can request to view all information we hold about you. We will provide the information within 30 working days.
Right to Correct Information
If there is any inaccuracy or incompleteness in your information, you can request a correction. Once accurate information is provided, it will be updated as soon as possible.
Right to Delete Information
In certain circumstances, you can request that your personal information be deleted. However, some information must be retained for a specified period due to legal and regulatory obligations.
Right to Object to Processing
You can object to the processing of your information for specific purposes, particularly in the case of marketing communications. We respect your preferences.
Right to Data Portability
You can request your personal information in a structured, commonly used format that can be transferred to another platform.
Right to Limit Communication
You can request that promotional communications be stopped. Necessary service-related communications will continue, but marketing messages will be stopped.
Data Retention Period
ko77 retains your information only for as long as necessary. The retention period depends on the following factors:
- Active Account Information: Retained for as long as your account is active and necessary for providing services.
- Financial Transaction Records: Retained for a defined period after account closure in accordance with legal and regulatory requirements.
- Identity Verification Documents: Retained for the period required to fulfill the relevant legal obligations.
- Technical Logs: Retained for a limited period for security purposes and troubleshooting, after which they are automatically deleted.
- Closed Account Information: Retained for a specified period after account closure to fulfill legal and regulatory obligations.
Protection of Minors
ko77 services are for adults aged 21 and over only. We do not intentionally collect any personal information from minors. Age verification is mandatory during the registration process.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete any information collected. If a guardian suspects their child is using our platform, please contact us immediately.
Policy Changes and Updates
Notification of Changes
ko77 may update this privacy policy from time to time. For important changes, we will notify you by email and post a clear notice on the website. The date of the change will be noted at the top of this page.
Use After Changes
If you continue to use our services after a policy update, it will be assumed that you have accepted the new policy. If you do not agree with the changes, please stop using the services and contact us.
Third-Party Services and Links
The ko77 platform may contain links to third-party services such as payment gateways and game providers. These third parties have their own privacy policies which are outside our control. We are not responsible for their privacy practices. It is recommended that you read the privacy policy of the relevant organization before using their platform.
Our affiliated game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, PG Soft, JILI, and Ezugi — each follow their own data protection frameworks.
Have any questions about your information?
Our 24/7 live chat support team is always ready to assist you in Bengali.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, you can reach us in the following ways:
📧 Email Support
Email us for any privacy-related requests or questions:
We make every effort to respond to each request in a timely manner.
💬 Live Chat
Use our 24/7 live chat service for immediate assistance. Our skilled support team is always ready to answer all your questions in Bengali. Privacy-related complaints and requests to correct information can also be submitted through live chat.
Note: This privacy policy applies to all users of ko77. This policy works as a supplement to the Terms & Conditions and Responsible Gaming policy. It is recommended to read all policies together.